RETURN FOR STORE CREDIT
As a small two person design company we don't resell returned harnesses and underwear. We absorb the cost of the returned apparel and ask that you pay for the return shipping. Your health and safety are our primary concern so you will always receive new apparel from rodeoh.com that has not been used or tried on.
Return for store credit valid for USA shipping addresses only, within 2 weeks of order delivery and applies to RodeoH apparel items exclusively (RodeoH branded underwear and harnesses only). RodeoH reserves the right to refuse items that are not in new condition (unworn + unwashed) and in their original packaging. Underwear not in new condition will be discarded. Sale items are not eligible for return. Package deal apparel can be exchanged for the correct size.
ORDER CHANGES / CANCELLATIONS
If you need to cancel or change your order, please email orders@rodeoh.com as quickly as possible. When submitting an inquiry be sure to provide order details including the order number, your name, the recipient's name and the details of your order change.
Quick processing is a top priority for us. We pride ourselves on fulfilling orders as soon as possible which means we often begin processing your order as soon as received. It may not be possible to modify or cancel an existing order and if you need to make a change, the request must be received within an hour of placing your order. We do not guarantee that your order can be canceled or changed. If we are able to cancel a 30% cancellation and restocking fee will apply. Quadpay / Zip orders are unable to be cancelled and we are unable to retro-actively apply discount or free shipping codes.
If your order has been shipped you will need to refuse the package and once returned to us we will issue you a credit less all related shipping fees (DHL & FEDEX charge a return shipping fee in addition to the original shipping fee at their normal retail rate) and a 30% cancellation fee.
The package must be unopened and in its original packaging. Opened packages that are "Returned to Sender" are not the same as "Refused" packages and will not be eligible for restocking.