We will make reasonable efforts to ensure that orders will ship within two business days, except during U.S. federal holiday periods. Please allow up to 24 hours after you receive your shipment notification email after placing an order (“Shipment Confirmation Email”) for tracking information to appear on the mail carrier website. The order total stated on the shipment confirmation email includes product costs and all discounts and credits before shipping fees.
The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct before finalizing your order.
International orders may be subject to custom's import duties and/or taxes based on the destination country. If assessed, the fees are the responsibility of the buyer. We are unable to predict or control custom charges as they are levied by the destination country. International delivery times may vary depending on customs protocols of receiving country. All standard international deliveries will be delivered by the postal service of the receiving country. We ship via DHL Global and FEDEX International.
You will have the opportunity to purchase package protection at the time of checkout. Purchasing package protection allows you to re-coup the cost of a lost package or an item damaged in transit. If you have any issues receiving packages at your location, you should add package protection at checkout. Once the claim is approved we will reship your package. The claim process does require a full 20 days to complete.
If after 15 days from the date of shipment FedEx is unable to locate your package and it has been lost in transit, we will submit a search/claim on your behalf. If the package is unable to be located, we will reship your package.
If after 30 days from the date of shipment USPS is unable to locate your package and it has been lost in transit, we will submit a search/claim on your behalf. If the package is unable to be located, we will reship your package.
Packages are often accepted by neighbors, housemates, relatives, or friends - ask around about your missing package. Conduct a thorough search of the property (delivery persons often put packages in hidden areas, behind planters, inside doors, etc.).
If FedEx or USPS confirms that your items were delivered to your requested shipping address, rodeoh.com assumes you have received your order and we cannot be held responsible nor will we reship the order. Contact the carrier directly to submit a claim or search request (contact information below). Claims must be received within 30 days of purchase for domestic and 60 days for international.
We ship your order to the name and address you provide us. If your order is sent back because the address is incomplete, the recipient name is not associated with that address as a legal resident or any other reason that is not an error on our part, we will attempt to contact you for redelivery. If we are unable to connect, we will issue you a credit less all related shipping fees (DHL & FEDEX charge a return shipping fee in addition to the original shipping fee at their normal retail rate) and a 30% cancellation fee. The package must be unopened and in its original packaging. Opened packages that are "Returned to Sender" are not the same as "Refused" packages and will not be eligible for restocking.
LOST, BROKEN, DAMAGED OR MIS-SHIPPED ITEMS
If you order was received incomplete, the wrong item was received and/or an item was broken or damaged contact us at email@example.com within 72 hours of receipt. When submitting an inquiry be sure to provide order details including the order number, your name, the recipient's name and the details of the damage and photos or video of product not working. Once assessed, we will have you return the item and a replacement will be shipped. We offer reshipment only.
No refunds. No exceptions.